Refund policy
Refund & Return Policy
At The Floating Bath, your peace of mind matters as much as your pet's. Every order is backed by our 30-Day Floating Guarantee.
30-Day Satisfaction Guarantee
If you're not happy with your Calm Grooming Hammock for any reason, you have 30 days from the delivery date to request a return or replacement. We want bath time to be calm — for your pet and for you.
How to start a return
Email us at support@thefloatingbath.com with your order number and a short note about the issue. Our team replies within 24 hours (Mon–Fri) and will guide you through the next steps.
Conditions
- Items must be in their original condition (unused or gently tested, with all parts and suction cups).
- For damaged, defective, or incorrect items, we cover the replacement at no cost to you — just send a photo and we'll make it right.
- For change-of-mind returns, the customer covers return shipping. Original shipping is non-refundable.
Free Replacement on Loss or Damage
If your order is lost in transit or arrives damaged, we'll send a free replacement. No fine print — send us a photo (for damage) and we handle the rest.
Refund processing
Once your return is approved and received, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Questions?
We're real people who love pets. Reach us anytime at support@thefloatingbath.com.